FAQ

What makes ToughStrip different?

A: We specialize exclusively in LED strip lighting for extreme environments. Our modified TPU solid extrusion technology delivers hydrolysis resistance, UV stability, UL94 V-0 flame retardancy, IK10 impact strength and  -40°C to +80°C extreme thermal cycling in one material system – all tested and proven.

What applications are your products suitable for?

A: Marine & Offshore, Mining & Tunneling, Vehicle & Mobile Equipment, Submersible & Underwater, Tri-Proof Environments, Cold Chain & Refrigeration – and other harsh environments.

Do you offer OEM and private label services?

A: Yes. Custom color temperatures, lengths, connector configurations, and material modifications. 

What IP ratings are available?

A: IP67, IP68, and IP69. IP68 is fully submersible. IP69 adds high-pressure, high-temperature washdown capability.

What is the temperature range?

A: Standard products: -40°C to +80°C. Extreme versions: -50°C to +90°C with validated thermal cycling.

Are your products resistant to saltwater and chlorine?

A: Yes. Our modified TPU material resists saltwater, chlorine, bromine, and common pool/marine chemicals.

What is hydrolysis resistance and why does it matter?

A: Hydrolysis is material breakdown when exposed to water over time. Our modified TPU includes hydrolysis stabilizers that prevent cracking and degradation – ensuring long-term reliability underwater and in high humidity.

What light colors are available?

A: Mono color (WW/CW/NW/R/G/B/Y), tunable white, RGB, RGBW, RGBWW, SPI digital RGB pixel, DMX512 addressable white/RGB/RGBW pixel. Custom options available.

Are your products easy to install?

A: Yes. Field-installable connectors, and detailed installation guidelines. No specialized tooling required.

How do I connect multiple strips together?

A: Our proprietary overmolded connectors – single-layer and dual-layer – provide reliable sealed connections. Field-installable for outdoor and submerged use.

How do I request a sample?

A: Fill out our inquiry form or contact us via WhatsApp/email. Include your application, specifications, and quantity. We respond within 24 hours.

What is your typical lead time?

A: Standard products: 2–4 weeks. Custom solutions may take longer. Specific timeline provided upon order confirmation.

Do you ship internationally?

A: Yes. We ship worldwide from Jiangmen, Guangdong – with efficient access to global shipping ports.

What certifications do your products have?

A: IP67/IP68/IP69, IK10, UL94 V-0, highest-grade UV resistance, hydrolysis resistance, chemical & oil resistance, -40°C to +80°C thermal cycling, vibration resistance, low smoke & halogen-free, RoHS, REACH. Test reports available upon request.

Do your products meet European and North American standards?

A: CE, RoHS, and REACH compliant for Europe. UL-rated components and FCC-compliant options for North America. Contact us for specific market requirements.

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